Customer Service / Order Entry

Our Coppell clients are seeking a detail-oriented Order Entry & Customer Support Specialist to join our team in a fast-paced environment with constantly evolving requirements. You will be responsible for processing
customer orders accurately, managing team workflow through the group mailbox in Outlook 365, and ensuring a high level of customer satisfaction.

Compensation: $20-26/hr

This position is 100% onsite.

The ideal candidate will be able to manage multiple tasks
simultaneously while maintaining a 95% accuracy rate and turnaround times. Task switching is a critical skill in this role, as you will frequently need to adapt and transition between tasks quickly while maintaining focus and accuracy. This role also requires context-dependent application of order entry and group management responsibilities, meaning that decisions must be made based on the specific needs of each situation.

Key Responsibilities:
•  Accurately enter and process customer orders using various internal systems, ensuring all entries meet a 95% accuracy rate.
•  Manage the team workflow through the group mailbox in Outlook 365, ensuring emails are assigned to the correct team members based on task expertise and responsibilities.
•  Maintain a clear understanding of team roles to efficiently assign and track tasks, ensuring all inquiries are handled within established turnaround times.
•  Apply order entry and group management responsibilities in a context-dependent manner, assessing urgency, complexity, and priority to take appropriate action based on each situation's
•  specific needs.
•  Switch between tasks seamlessly and efficiently, handling multiple priorities and ensuring that both order entry and customer support duties are completed accurately and on time.
•  Pull information from multiple internal resources such as OneNote, Excel, and shared files to ensure accurate order entry and task assignments.
•  Take detailed notes and refer to them as needed to ensure ongoing accuracy and efficiency.
•  Collaborate with internal teams to resolve discrepancies in customer orders and handle customer support inquiries.
•  Proactively accept and apply constructive feedback to enhance performance and meet evolving expectations.
•  Demonstrate flexibility and adaptability in the approach to daily tasks, workflows, and problem-solving.
•  Prioritize and manage time effectively to meet deadlines while delivering high-quality customer support.
Required Skills and Qualifications:
•  2+ years of experience in order entry, data entry, or customer support roles.
•  Strong proficiency in Microsoft Outlook 365, especially managing group mailboxes, and familiarity with OneNote and Excel.
•  Ability to manage a high volume of data with a 95% accuracy rate in a fast-paced environment.
•  Strong task-switching skills, with the ability to adapt to frequent changes in task priority.
•  Excellent problem-solving, critical thinking, and time-management skills.
•  Strong verbal, nonverbal, and written communication skills.
•  Ability to receive and implement constructive criticism quickly to improve accuracy and efficiency.
•  Experience with dual-monitor setups and proficiency in multitasking between software platforms.
•  Strong organizational skills and attention to detail.
Compensation / Pay Rate (Up to): $20.00 - $26.00