Join a dynamic team that values customer service excellence while offering a fast-paced, rewarding work environment. Enjoy the opportunity to support clients in resolving important issues and ensuring the highest levels of satisfaction, all while contributing to the company's success in a collaborative and inclusive setting.
Primary Services is excited to announce the role of Customer Service Operator for a prestigious client in the energy industry. This role offers a chance to leverage your skills in customer relations, billing, and public communication while managing customer inquiries and complaints in a professional, efficient manner. You will play a key part in managing revenue risks and ensuring customer satisfaction through effective problem-solving and decision-making.
Responsibilities
- Respond to and resolve non-routine customer requests, inquiries, and complaints regarding billing, policies, and other issues in accordance with corporate procedures.
- Provide guidance to less experienced team members while ensuring consistency in customer service delivery.
- Handle inbound customer service calls and respond to inquiries efficiently and courteously.
- Process and record commitments on customer accounts as needed, ensuring accurate information is provided.
- Work collaboratively with Area Coordinators to resolve complex customer or agency issues.
- Report fraudulent conditions and escalate concerns to management as appropriate.
- Adapt responses and solutions to meet individual customer needs and ensure satisfaction.
- Maintain knowledge of corporate policies and procedures, particularly in billing and revenue management.
Qualifications
- Bachelor's degree or equivalent work experience.
- Bilingual in English and Spanish, with excellent written and verbal communication skills in both languages.
- Previous experience in customer service, preferably in a corporate or high-volume call center environment.
- Strong understanding of corporate procedures and policies, especially in billing and customer relations.
- Excellent decision-making and problem-solving skills to handle complex customer situations.
- Experience managing inbound and outbound customer calls with professionalism and efficiency.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Ability to work onsite and collaborate effectively with team members.
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