Customer Service Operator - UK Transport
Location: Leeds, LS19
Full Time / Competitive Salary
My client, a leading transport and logistics company, committed to providing efficient, reliable, and customer-focused solutions across the UK. We ate looking for a proactive Customer Service Operator to help maintain their high standards of service.
As a Customer Service Operator, you'll be the first point of contact to clients, ensuring queries are handled promptly and professionally. You'll liaise with the transport planning and warehouse teams to ensure smooth delivery operations and customer satisfaction.
Key Responsibilities:
- Responding to customer enquiries via phone and email in a timely and friendly manner
- Updating customers on delivery status, resolving issues quickly and effectively
- Coordinating with drivers and transport planners to monitor daily schedules
- Processing bookings, inputting data into transport management system
- Investigating and resolving delivery discrepancies or complaints
- Maintaining accurate records of communication and service activity
On Offer:
- A supportive and friendly working environment
- Opportunities for career development and training
- Competitive salary and benefits package
WR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.
WR is acting as an Employment Agency in relation to this vacancy.