We are is seeking a detail-oriented and customer-focused
Customer Service Representative to join our team. In this role, you'll serve as a key liaison between our company and customers. We're looking for someone who is highly organized, thrives in a fast-paced environment, and is committed to delivering exceptional customer service from order entry through delivery.
Key Responsibilities:
- Build and maintain strong relationships with potential and existing customers.
- Communicate with customers via phone to provide support and product information.
- Manage customer orders through the full manufacturing process, keeping customers informed of order status.
- Collaborate with internal teams to ensure product quality and timely delivery.
- Respond to product inquiries and provide detailed quotes, credit terms, and service information.
- Maintain customer accounts and detailed records of all interactions and transactions.