Customer Service/Office Assistant

Customer Service/Office Assistant needed immediately for full-time temporary position April - July that can work out of Manchester, NH or Woburn, MA offices and is paying $23-25/hr. DOE.M-F 8am-5pm.

Responsibilities:

1. Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions.
2. Provide prompt and courteous responses to customer questions, concerns, and requests for information regarding our products and services.
3. Assist customers in selecting the right solutions based on their specific needs, preferences, and budget.
4. Coordinate with the sales team to schedule consultations, site visits, and installations according to customer preferences and availability.
5. Manage customer accounts, including processing orders, generating quotes, and maintaining accurate records of transactions and interactions.
6. Address and resolve customer complaints or issues in a timely and effective manner, escalating complex issues to the appropriate department when necessary.
7. Collaborate with other departments, such as sales, operations, and logistics, to ensure seamless communication and coordination throughout the customer lifecycle.
8. Stay informed about industry trends, product developments, and company policies to provide accurate and up-to-date information to customers.
9. Conduct follow-up communication with customers to ensure satisfaction with our products and services and solicit feedback to identify areas for improvement.
10. Uphold company values and standards of professionalism in all interactions with customers, colleagues, and external partners.

Requirements:

1. High school diploma or equivalent
2. Previous experience in customer service, sales support, or related field.
3. Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
4. Strong problem-solving abilities and the ability to remain calm and composed under pressure.
5. Proficiency in Microsoft Office suite and customer relationship management (CRM) software.
6. Ability to multitask and prioritize tasks in a fast-paced environment.
7. Knowledge of residential construction is a plus
8. Willingness to learn and adapt to new technologies and procedures.
9. Availability to work flexible hours, including evenings and weekends, as needed.Hours are typically Mon-Friday 8-5.
10. A commitment to providing exceptional customer service and exceeding customer expectations.