Now Hiring for an experienced Customer Service Manager for a growing Medical Device Manufacturing team in Winter Springs, FL.
The ideal candidate will be a strategic thinker with exceptional leadership skills, capable of overseeing and enhancing the customer service experience.
As a Customer Service Manager, you will play a pivotal role in ensuring the highest level of customer satisfaction, managing a dedicated team, and contributing to the overall success of our organization.
Duties:
- Team Leadership - leading a team of 5 Customer Service Specialists
- Customer Relationship Management - overseeing customer inquiries, issues and concerns and establish and maintain strong relationships with key customers
- Process improvement - Collaborating with cross-functional teams to address root causes and ensure that the team is optimizing efficiency and effectiveness
- Data Analysis - utilizing customer feedback and data to identify trends and opportunitites for improvement
Qualifications:
- 5+ years of progressive experience within a customer service management role
- Industry knowledge highly preferred within Medical Device Manufacturing or Healthcare sector
- Strong communication skills along with problem-solving ability
- Exceptional Leadership skills and the ability to motivate and guide the CSR team.
- Knowledge of working within CRM systems - specficially Salesforce
- Ability to work in a fast-paced environment
100% onsite role in Winter Springs, FL
Salary: $100-120k annually
Direct Hire + Full Benefits Package
APPLY NOW.