Customer Service Manager
? Vesta, MN In-Person Full-Time
We're on a mission to build a brand that blue-collar Americans can be proud of-and that means delivering way more than just a great product. We're looking for a Customer Service Manager who's obsessed with delivering Moments of Magic -those unforgettable experiences that shock customers because they go way beyond basic courtesy.
This isn't just a problem-solving role. You'll lead a growing team, dive into customer interactions, and set the standard for what service should feel like.
- Lead the Team - You own the results. The wins, the misses-they're yours to guide, support, and improve. You'll coach and challenge your team so they can consistently crush it. If you don't love leading people, this isn't your role.
- Be in the Trenches - You'll jump in to respond to customers, solve real problems, and handle tough conversations when we make a mistake. You'll own it, fix it, and show customers we care.
- Deliver Moments of Magic - We aim higher than "satisfied." You'll set the tone for experiences that surprise and delight-from handwritten notes to solving problems before customers even notice them.
- Refine & Improve - You'll run Customer Service + Ops meetings, dig into case management, and work cross-functionally to eliminate recurring issues.
- Own the Customer Experience - From simple questions to complicated issues, you'll ensure every customer feels heard, valued, and respected.
- Recruit, hire, and train new customer service reps
- Train the team to effectively up-sell and cross-sell
- Research and implement strategies to improve the customer experience
- Manage the team calendar and daily department workflow
- Handle returns, refunds, credits, and shipping inquiries
- Evaluate team member performance and provide feedback
- Utilize tools like Shopify, Microsoft products, and other platforms
Managing Director
3-5 years as a Customer Service Manager
$65,000-$72,000/year (based on experience)
- Health Insurance - Comprehensive coverage to keep you and your family healthy.
- Dental & Vision Insurance - Plans to ensure your dental and vision needs are met.
- 401(k) with Company Match - Invest in your future with our retirement savings plan.
- Paid Time Off - Generous PTO to relax and recharge.
- Paid Holidays - Enjoy time off during major holidays.
- Flexible Schedule - We understand the importance of work-life balance.
- Paid Training - Opportunities for professional growth and development.
- Referral Program - Get rewarded for bringing talented individuals to our team.
- Life Insurance - Peace of mind with our life insurance options.
- Short-Term and Long-Term Disability - Support when you need it most.
- Profit Sharing When the business wins, everyone wins
Monday-Friday, 40 hours/week, on-site at our Vesta, MN HQ
- Humble - We check our egos at the door. We admit mistakes, learn fast, and put the team first.
- Hungry - We're never satisfied with "good enough." Always learning. Always improving.
- Kind - We treat people right-customers, teammates, everyone.
- Confident - We know our stuff, make smart decisions, and stand behind our work.
Why TigerTough?
We're building something real here. A brand that hardworking Americans are proud to support. This is your chance to lead a team, make a difference, and create customer experiences that people actually remember.
Ready to do work that matters?
Let's build this brand together.