Description:
Action Overhead Garage Door, a family-owned and operated business since 1980, is dedicated to providing exceptional service to our residential and commercial customers. We are seeking a Customer Service Manager to lead our CSR teams across multiple locations. This role is key in improving customer service processes, implementing best practices, and ensuring seamless operations.
Requirements:
Key Responsibilities:
- Oversee and manage customer service operations, ensuring top-tier customer satisfaction.
- Lead process documentation, improvement initiatives, and cross-department collaboration.
- Train and support staff in ServiceTitan, ensuring efficient system use and process optimization.
- Develop call scripts, coaching strategies, and performance metrics for CSR teams.
- Handle escalations and implement customer feedback to enhance service quality.
- Maintain accurate pricing and order entry while coordinating with sales and operations.
- Ensure compliance with company policies, regulatory requirements, and industry standards.
What We're Looking For:
- Strong leadership and customer service management experience.
- Expertise in ServiceTitan and a passion for process improvement.
- Ability to train and mentor teams while driving efficiency and quality.
- Excellent communication, problem-solving, and organizational skills.
Join us and play a crucial role in transforming our customer service experience. Apply today to be part of a dynamic team dedicated to excellence.
Compensation details: 0 Yearly Salary
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