LHH Recruitment Solutions is excited to be partnering with a local company in the Portland Metro market for a Customer Service Manager role. You will get to support a team of customer service representatives who are taking calls and working with wholesale and retail clients. The company is flexible with 2 days on site scheduled but also as needed to be onsite to support the business.
Some items to know:
• The team has longevity and fresh new hires
• Working with key accounts, mom and pop stores, and retail customers
• Not just a people manager but learn the task and be the first back up the team
• Implementing SAP early 2026
• Come to the table with ideas on how to make the department more efficient
Requirements:
• Retail experience with business-to-business calls with insight and investigating issues that are problematic
• At times the ability to deescalate some calls
• You will get to work with a Global company that is very busy making and distributing a fantastic apparel product
• The compensation starts at $75K-85K+ and requires 1 year experience managing direct reports guiding and teaching the techniques required to deliver exceptional customer service.
This is not a high volume of calls like a traditional call center and our client is ready to interview, apply today.