Job Title: Customer Service Supervisor
Location: Bronx, NY and Long Island City, NY
We are looking for an experienced, energetic, and self-motivated Customer Service Supervisor to lead, motivate and manage a team of 5-7 customer service agents. As a Customer Service Manager, you will oversee operations and provide excellent customer service by relying on phone, email, chat, and frontal support. You are a results-oriented leader who sets and achieves high performance standards.
Responsibilities:
- Interview, hire, train, and manage a team of customer service agents, providing direction, coaching, and motivation as needed
- Create a customer service team to provide excellent customer service to ensure customer satisfaction
- Monitor and respond to customer inquiries in a timely and efficient manner
- Manage customer data, including tracking and recording customer feedback
- Monitor customer service agent performance, ensuring customer service satisfaction goals are met
- Develop strategies and processes to improve customer service
- Create reports highlighting key performance metrics and customer service satisfaction
- Utilize customer service software to optimize customer service processes
Requirements:
- Bachelor's degree or equivalent
- At least 2 years of managerial experience working in customer service
- Excellent interpersonal, organizational, and problem-solving skills
- Knowledge of customer service and support processes and industry trends
- Proficiency with customer service software and applications
- Ability to adapt and remain diplomatic in difficult situations
- Excellent communication and interpersonal skills
- Must be able to work in a fast-paced, high-stress environment
- Ability to multitask and prioritize tasks
- Willingness to work in a team environment