Our client is a large organization in the industrial machinery industry, known for their commitment to quality and customer satisfaction. With a strong presence across the United States, they pride themselves on their diverse and dedicated team.
Client Details
Our client is a large organization in the industrial machinery industry, known for their commitment to quality and customer satisfaction. With a strong presence across the United States, they pride themselves on their diverse and dedicated team.
Description
- Lead and mentor the customer service team, ensuring they meet productivity and quality standards.
- Develop and implement customer service policies and procedures tailored to the industrial machinery market.
- Oversee the handling of customer inquiries, service requests, and complaints, ensuring timely resolution and follow-up.
- Work closely with technical support and engineering teams to address complex product issues and coordinate solutions.
- Analyze customer feedback, service reports, and performance metrics to identify opportunities for improvement and implement changes as necessary.
- Provide training and ongoing development for team members on product knowledge, technical support, and customer service best practices.
- Foster strong relationships with key customers to understand their needs and enhance service delivery.
- Collaborate with sales and marketing teams to support customer initiatives and promote new products or services.
- Prepare and present reports on customer service performance and client satisfaction trends to senior management.
- Stay updated on industry trends, machinery advancements, and customer service innovations.
Profile
A successful 'Customer Service Manager' should have:
- An educational background in Business Administration, Management, or a related field
- Strong leadership and team management skills
- Proven experience in customer service or retail
- Excellent communication and interpersonal skills
- Problem-solving abilities and a customer-oriented approach
- Proficiency in customer relationship management software
Job Offer
- Competitive salary range around $75,000 - $85,000 base salary.
- Comprehensive benefits package
- A positive and inclusive company culture
- Opportunities for career growth within the retail industry
We encourage all qualified candidates to apply and seize the opportunity to contribute to a leading organization in the retail industry.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.