The Customer Service Manager is responsible for maintaining customer satisfaction by providing problem-solving resources and managing staff.
Responsibilities:
- Accomplishes customer service human resource objectives by recruiting, selecting, training, coaching, counseling, and disciplining employees
- Plans, monitors, appraises, and reviews staff contributions
- Defines and achieves customer service objectives by providing recommendations on strategic plans and reviews; prepares and completes action plans for performance
- Implements productivity, quality, and customer-service standards, benchmarks best practices
- Resolves problems by identifying customer service trends, determining system improvements, and implementing necessary changes
- Improves customer service quality by studying, evaluating, and re-designing processes as needed
- Maximizes customer service performance by providing various resources and technical advice
- Ensures the progress of yearly department goals
Requirements:
- Minimum of a bachelor's degree and 3+ years related experience within a fast-paced customer service environment
- Excellent organizational and time management skills
- Creative thinking and problem-solving skills
- Ability to multi-task and manage numerous projects at once
- Strong written and oral communication skills
- Ability to function effectively in a team environment
- Attention to detail is a must
- Strong computer skills required (Microsoft Outlook, Word, Excel)
EOE