We are looking for an experienced Customer Service Manager from a B2B product based background to manage a team of sales account managers in the B2B and Trade Account team. This is a first-hand B2B sales account manager role and a team manager position in one, leading from the front and responsible for wholesale trade account customers as well as a team of three sales account managers.
You ll be working in a well known and established business that supplies into wholesale and retail clients. This role is initially offered on a 12 month fixed term contract.
This Customer Service / Wholesale Manager role includes:
- Managing the Customer Service Sales team to achieve wholesale targets including inductions, training and 1 to 1 performance appraisals
- Implementing strategies to drive internal sales performance with existing trade accounts and new trade account enquiries
- Reporting directly to Senior Management on all aspects of wholesale performance which will include client feedback on products and services, suggesting ideas for improvements and the like
- Visiting trade customers across the UK representing the business and managing key relationships in order to increase revenue
- Management of sales orders through email, online, telephone and face to face client communication
Skills & experience required:
- People / team management experience is essential
- Experience within a B2B product based business
- Direct sales account management experience
- A full UK driving licence is required
- The successful candidate will be required to undertake a DBS check and any offers of employment will be subject to this and employment references
Hours, salary and company benefits:
- Monday to Friday 9am to 5pm
- Up to £35,000
- Monthly bonus scheme after 3 months employment
- Staff discounts
- Pension scheme
- 20 days holiday plus bank holidays
- Regular social events
- Further benefits after 6 month probation period
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.