The ideal candidate is responsible for leading a team of trained product experts who provide our customers timely and accurate job orders.
Position Summary
- Work with sales and engineering departments to ensure proper applications methods are followed and to support same with proper documentation.
- Review pump requirements, including some specifications, and submit quotations to customers as required.
- Prepare documents for proper quotation presentation.
- Oversee and prepare the conversion of the quotation to a sales order upon award of contract from the quotation.
- Work with Engineering, Production, Purchasing and Sales to ensure proper handling of sales orders until completion.
Essential Duties and Responsibilities
- Review customer requirements and apply National Pump product to the applications.
- Prepare and submit priced quotations and submittals as required.
- Provide technical support and provide answers to Representatives, Distributors and Customers via phone and/or email.
- Understand and apply all aspects of proper engineering applications to general pump specifications.
- Provide written technical data instructions to Engineering related to information needed to process orders.
- Develop, update and conduct customer training on specific product related subjects.
- Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
- Establish performance benchmarks and hold team to those goals
- Resolve customer conflicts and handle escalation procedures
- Communicate with customers and within National Pump concerning all applications.
- Operate several software programs to present technical data, such as Microsoft Office Excel, Word and PowerPoint.
Minimum Qualifications (Education, Training, Experience, Skills)
- Bachelor's degree or comparable experience.
- 1-2 years in municipal/industrial markets.
- 3-5 years of proven management experience in the manufacturing industry
- Experience working with associates on plant floor and other departments (Purchasing, Engineering, Accounting) to ensure customer orders and requests are met on a timely basis.
- Proficient in use of PC's and computer software programs.
- Excellent communication skills and phone manners.
- Strong analytical and problem solving skills.
- Ability to develop a good and proven working knowledge of vertical turbine pumping equipment.
Physical Demands and Work Environment
- Work is typical office environment.
- Candidate must be capable of regular office hours at a desk, in an office, on the shop floor, in front of a computer, and on the telephone.