A leading beverage co-packaging company is seeking a Customer Service Manager to advocate for customers, streamline communication, and enhance operational efficiency. This role reports directly to the Director of Growth and plays a crucial part in maintaining strong customer relationships.
Responsibilities:
- Act as the primary advocate for customers, ensuring their needs are met with excellence.
- Manage customer forecasts and align with production planning.
- Collaborate with the supply chain team to maintain smooth operations.
- Reconcile losses and negotiate monthly credits.
- Develop and refine customer service policies and procedures.
- Track key customer service metrics and implement improvements.
Qualifications:
- Bachelor's degree in Business Administration, Customer Service, or a related field.
- 3+ years of experience in a customer service management role.
- Experience in the beverage industry is preferred.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in Microsoft Office and process optimization.
- Ability to work independently and collaboratively in a fast-paced environment.
This is an opportunity to join a growing company that values innovation, efficiency, and customer satisfaction. Applications are now open.