Customer Service Manager - Corrugated Packaging
Location: Dover, Delaware - 5 days a week in office - NOT REMOTE
Salary: $90,000 - $110,000
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Only candidates with corrugated industry experience will be considered. Relocation will be provided for the right candidate.
Responsibilities
- Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
- Establish performance benchmarks and hold team to those goals
- Resolve customer conflicts and handle escalation procedures
About the Opportunity:
Join a leading specialty corrugated manufacturer as a Customer Service Manager, overseeing a team of dedicated Customer Service Representatives. This role offers an exciting opportunity to drive excellence in customer service within the corrugated packaging industry.
What We Offer:
• Competitive salary range: $90,000 - $110,000
• Comprehensive benefits package (Medical, Dental, 401k)
• Relocation assistance
• Performance bonus program
• Career growth opportunities
• Dynamic, fast-paced environment
Essential Responsibilities:
• Lead and develop a team of 4-6 Customer Service Representatives
• Implement and optimize customer communication and order tracking systems
• Serve as the key liaison between sales, logistics/supply chain, and manufacturing teams
• Drive continuous improvement in service delivery metrics
• Develop and execute training programs for CSR team members
• Set and monitor team performance goals
• Ensure exceptional service delivery to both internal and external stakeholders
Required Qualifications:
• MUST HAVE: Previous corrugated industry experience
• MUST HAVE: Proficiency in Harry Rhodes or AMTEK & KIWI systems
• Proven track record of team leadership and development
• Strong analytical and problem-solving capabilities
• Excellence in both written and verbal communication
• Advanced computer systems knowledge
• Customer Service Management experience
Education:
• Bachelor's degree preferred (not required with equivalent experience)
This is an immediate opening with two locations available: Greater Atlanta, GA and Dover, Delaware
Only candidates with corrugated industry experience will be considered.
Ready to Take the Next Step? If you have corrugated industry experience and are passionate about leading customer service excellence, we want to hear from you.