We are looking for a Manager of Customer Service & Business Relations to join our team. You will address customer concerns and contact prospects to expand your account portfolio. We expect you to be an energetic, goal-driven person with excellent communication skills. Your goal will be to foster long-term relationships with clients and help grow our business. This role may be challenging so you should be able to remain calm and polite though tough situations. Some experience in customer service is a bonus.
Responsibilities
Be the main point of contact of assigned customers
Follow up regularly after closing a sale to ensure client satisfaction
Respond promptly to customer queries and complaints to find solutions and defuse tension
Pass on issues to account managers when needed
Present new or additional products and services to existing customers
Send reports on sales activity, accounts status and possible issues
Negotiate contracts and handle paperwork (e.g. invoices, orders)
Requirements:
Proven experience as an Account Representative or other sales role
Experience in customer service is a plus
Strong communication and negotiation skills
Assertiveness and confidence
Excellent organizational and multitasking ability
Goal-driven with ability to work under pressure
Good problem-solving skills
Applicants must possess the ability to work alone as well as in a group setting. Being a self starter is a must. Candidates must be able to work full-time.