Regional Customer Service Manager - North America
About GWE
Global Water & Energy, part of Ekopak Sustainable Water, is a leading player in industrial water treatment, water reuse, and green energy production. With our innovative technologies, we help businesses worldwide operate more sustainably while reducing costs.
Job Description
To expand our global customer service team, we are looking for a Regional Customer Service Manager - North America. In this role, you will be the primary point of contact for our customers in your region, ensuring that our installations perform optimally. You will provide technical support, maintain customer relationships, and identify new business opportunities.
The region North America covers clients in the USA, Canada and Mexico. The position is US based.
Your Responsibilities
Manage customer relationships: Maintain contact with clients after project completion and visit their installations regularly.
Support & optimization: Provide technical assistance with operational questions and implement process optimizations.
Maintenance & services: Manage and coordinate maintenance activities, spare parts supply, and software updates.
Training & advice: Train customers on-site and remotely on the use and maintenance of the installations.
Organize interventions: From quotation to execution, with the support of GWE's back office.
Collect feedback: Gather insights on plant operations and communicate them to the Engineering department.
Identify business opportunities: Discover new sales opportunities with existing clients.
Your Profile
Technical-commercial background in water treatment, water reuse, or waste-to-energy.
At least 10 years of experience in the operation and maintenance of (waste)water treatment plants.
Knowledge of applied processes and technologies (mechanical, process-related, or both).
Experience in after-sales or customer service is a plus.
Excellent communication skills in English, Spanish is a strong plus.
Customer-focused and solution-oriented with a proactive mindset.
Ability to work independently and manage your own schedule.
Willingness to travel and perform hands-on tasks if necessary.
USA based - Work remotely or in GWE's Austin office.
What We Offer
A challenging and dynamic role within an innovative, fast-growing company.
A competitive salary package with additional benefits.
The opportunity to work globally and make an impact in sustainable water and energy technologies.
A passionate and driven team where collaboration and customer focus are key.
Are you the customer-oriented and technically skilled professional we are looking for? Apply today and become part of our dynamic team.