Overview
JOB SUMMARY: Monitors and ensures success of daily outbound distribution for liquid products and freight assignments. Coordinates and communicates shipments with external freight and logistics companies.
Responsibilities
ESSENTIAL FUNCTIONS:
- Schedules all appointments pertaining to liquid products outbound distribution for freight coordinators, carriers and customer DCs. Responsible for the shipping schedule of outbound distribution of liquid products.
- Developing and implementing schedules for outbound shipments, considering factors like delivery deadlines, capacity, and cost.
- Communicates with internal teams, external partners, and customers regarding shipment status, potential issues, and solutions
- Monitors outbound logistics with freight coordinators, carriers and customer DCs. Is responsible for the success of outbound logistics regarding day-to-day operations and freight assignments to specific carriers or brokers.
- Maintains and develops constructive and cooperative working relationships with associated freight carriers, brokers and dispatchers as well as receiving departments within customer DCs.
- Tracking key performance indicators (KPIs), analyzing data to identify areas for improvement, and generating reports on logistics performance.
- Records shipment data for GSF arranged carriers/brokers including appointment status (missed, delayed, on-time), and/or shipping errors.
- Provides support to Customer Service Representatives.
- Performs other related and assigned duties as necessary.
Qualifications
MINIMUM QUALIFICATIONS: Education and experience equivalent to:
Education/Certification:
High school diploma or equivalent
Experience:
0 - 2 years of relevant work experience in customer service, or logistics environment
Knowledge, Skills and Abilities:
Knowledge of (B/basic; J/journey; E/expert):
- Proficiency in MS Excel, PowerPoint, and Word. (B)
• Experience with D365. (B)
• Ability to work in a fast-paced environment and meet demanding deadlines.(J)
• Superior follow-through skills.(J)
• Precise attention to detail.(J)
• Outstanding organizational skills.(J)
• Eagerness to learn and adapt willingness to ask questions.(J)
• Verbal and written communication skills (J)
Skill and ability to:
- Communicate and coordinate effectively with internal and external customers
- Resolve customer complaints effectively and efficiently
- Work independently
- Work effectively in a general business environment, with a focus on high levels of quality and customer service
LEADERSHIP/MANAGEMENT RESPONSIBILITY
PERFORMANCE CATEGORIES
- Productivity/quality standards: (accuracy, timeliness, thoroughness)
- Productivity/quality standards: (customer service/satisfaction and responsiveness)
- Attendance and punctuality
- Professional attitude and demeanor
- Customer and vendor relations
- Teamwork within the department and across departments
- Project/assignment standards
LocationUS-GA-Conyers
Job ID 8