Address: USA-MA-North Adams-876 State Road
Store Code: Human Resources Brands
At Stop & Shop, we focus on fostering a culture where the diverse backgrounds and experiences of our associates are celebrated, ensuring that everyone feels included and empowered. Together, we strive to break down barriers, prioritize customer satisfaction, and show our commitment to our customers, communities, and to each other. Our mission is to help customers create meaningful moments in their lives by making daily small wins achievable.
As a leader in the retail grocery industry, we are passionate about supporting our customers' important life moments. We are looking for a highly motivated and results-driven Customer Service Leader to significantly impact our community, enhance operational efficiency, and contribute to financial success.
Key Responsibilities: - Department Management:
- Oversee the daily operations of the Customer Service departments including Front End, Online Pick-up, and Cash Office.
- Ensure departments meet or exceed sales and profit targets.
- Maintain high standards of sanitation and safety, ensuring compliance with all regulations.
- Lead recruitment, hiring, and orientation of new team members, while ensuring a high level of talent within the department.
- People Development and Diversity:
- Direct, oversee, and evaluate training completion for all Customer Service team members.
- Monitor associate performance and develop plans that support professional growth.
- Promote a culture of diversity and inclusion within the team.
- Engage associates and foster a positive work environment to enhance retention.
- Labor Relations:
- Manage labor relations to adhere to company policies and labor laws.
- Address and resolve employee concerns and grievances promptly and effectively.
- Customer Service Excellence:
- Encourage a culture of exceptional customer service by consistently delivering best-in-class service.
- Ensure customers experience a well-stocked store with the freshest product offerings.
- Support team members in their training to continually enhance customer service delivery.
- Operational Efficiency:
- Monitor and analyze performance metrics related to customer service and sales.
- Identify opportunities for process improvement and implement solutions for enhanced performance.
- Manage departmental budgets, expenses, and financial targets to achieve profitability goals.
- Compliance and Safety:
- Ensure departmental compliance with company policies and regulatory requirements.
- Conduct safety audits and training sessions regularly.
- Maintain a clean and safe working environment for all associates.
- Community Engagement:
- Actively engage with the local community to understand and respond to their needs.
- Build and maintain positive relationships with community organizations, schools, and stakeholders.
- Coordinate and participate in community events and outreach programs to support our mission of positive impact.
What You Bring: - 1-3 years of supervisory or leadership experience in retail grocery, particularly in Customer Service departments.
- Preferred Bachelor's degree in Business Administration, Retail Management, or related field, or equivalent work experience.
- Highly motivated and results-oriented with a proven track record of success.
- Strong influencing and communication skills across different functions.
- Excellent multitasking abilities, capable of prioritizing and managing multiple responsibilities.
- Demonstrated leadership and management skills to inspire teams.
- Exceptional written and verbal communication skills for effective interaction with customers and team members.
- High customer service standards with a passion for exceeding expectations.
- Creative and strategic thinker focused on driving innovation and continuous improvement.
- Effective organizational and time management skills to ensure operational efficiency.
- Ability to work flexible hours, including weekends and holidays.
What We Offer: - A culture committed to celebrating diverse backgrounds and experiences.
- Comprehensive benefits package.
- Opportunities for professional development and career growth.
- Associate discounts.
- A dedicated team of associates serving our local customers and communities.
If you are passionate about customer service and thrive in a dynamic environment while making a difference, we invite you to apply.
Stop & Shop is an equal opportunity employer, compliant with all applicable federal, state, and local laws. Qualified applicants will be considered without regard to any protected characteristic.
Job Requisition: 417788 external USA-MA-North-Adams