Join Wawa and Elevate Your Career. At Wawa, we are committed to making life better every day, one experience at a time. Our secret ingredient? Our amazing Associates. As part of a caring team, you'll help us soar together. Whether you're a day-brightener or a go-getter, Wawa offers a place to develop skills and explore new career opportunities. Become a proud Associate owner and help shape our success while supporting our communities.
Job Overview Approximate Start Date is 7/14/2025 Training will take place in Louisville and mileage reimbursement is available. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am. The Customer Service Leader is pivotal in managing store operations when senior management is unavailable. You will collaborate with the management team to enhance customer satisfaction, maximize sales, and ensure a positive shopping experience. This role also supports fuel management operations where applicable.
Key Responsibilities: - Deliver outstanding customer service and address inquiries promptly and courteously.
- Collaborate with management to enhance store performance across various metrics including sales and expense management.
- Guide and motivate associates during the shift to achieve goals.
- Ensure consistent execution of customer service programs and operational procedures.
- Adhere to safety, security, quality, and operational policies.
- Manage cash and lottery processes to ensure accuracy.
- Maintain inventory integrity through cycle counts and orders.
- Facilitate vendor check-ins.
- Recognize and celebrate team accomplishments.
Essential Skills: - Ability to thrive individually and as part of a team.
- Effective oral and written communication skills.
- Strong customer service orientation.
- Self-motivated with the ability to work autonomously.
- Leadership and relationship-building skills.
- Organizational prowess with attention to detail.
- Proficient in problem-solving and conflict resolution.
- Capacity to learn and utilize store technology efficiently.
- Ability to perform essential physical tasks: standing, walking, and lifting up to 35 lbs.
- Reliable transportation is a must.
- Must be 18 years or older to apply.
- Capability to manage tasks and prioritize effectively.
Basic Requirements: - High School Diploma or GED equivalent.
- Availability to work 35-40 hours per week.
- Experience implementing changes and achieving results in a retail environment.
- Flexible schedule including weekends and holidays.
- Leadership experience, especially in fast-paced retail or food service preferred.
- Knowledge in training, sales, and food service menu planning.
- Experience in all facets of store operations.
- Proven skills in customer service, relationship management, and effective communication.
Wawa is proud to be an equal opportunity employer committed to a diverse and inclusive workplace. We provide fair treatment for all Associates and applicants without discrimination. Join us and help us create a welcoming work environment.