Customer Service Lead Pay from $28 to $35 per hour with significant growth and earning potential. Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Join Uline and lead our team in delivering exceptional customer service. As a Customer Service Lead, you will empower our representatives to become problem solvers, ensuring every interaction is fast, friendly, and focused on the customer experience.
Why Uline? This role is on-site, and we are eager to collaborate with passionate individuals to succeed.
Key Responsibilities - Mentor and develop Customer Service Representatives in areas such as product knowledge, policies, procedures, and performance metrics.
- Evaluate customer interactions via phone, email, and more to track results, assess quality, and provide valuable coaching and performance feedback.
- Share insights with management on process improvements that enhance efficiency and customer satisfaction.
- Lead team meetings and one-on-one sessions to communicate updates, share company information, and provide ongoing training and support.
- Resolve escalated customer issues and offer consistent support for team interactions.
Minimum Requirements - High School diploma or equivalent required; Bachelor's degree preferred.
- 3+ years of experience in customer service.
- 2+ years in a leadership or supervisory role preferred.
- Excellent communication skills.
Benefits - Comprehensive health insurance coverage and a 401(k) with a 6% employer match that starts on day one.
- Participate in multiple bonus programs.
- Enjoy paid holidays and generous paid time off.
- Take advantage of our Tuition Assistance Program for professional development.
Employee Perks - Access to a café with affordable daily meal options from local restaurants.
- Utilize our on-site fitness center and scenic walking paths.
- Work in best-in-class, clean, and modern facilities.
About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled