Customer Service Lead

Customer service lead Mission

The Customer Service Lead's mission is to assist the Customer Service Manager. They are to be responsible for overseeing the cashier operations in the retail environment including supervising and teaching other cashiers, managing the checkout area, ensuring accurate transactions, resolving customer issues, and maintaining cash control.

Essential Functions

Supervising Cashiers:

- training new cashiers

- monitoring performance

- addressing any issues with cashier operations

Checkout Operations:

- Managing the checkout area

- Ensure efficient flow of customers

Compliance:

- Enforce store policies regarding payment methods, coupons, records and security procedures

Shift Management:

- Assigning register coverage and ensuring proper staffing at all times

- Managing breaks & lunches for the customer service retail departments

Required skills:

- Strong customer service skills

- Attention to detail & accuracy with cash handling

- Leadership and supervisory abilities

- Ability to manage multiple tasks

- Excellent communication skills

Requirements

Education, Knowledge and Experience

- High school diploma, GED, or currently be enrolled in High School

- Cashier experience desired

- To provide superior customer service, have a general knowledge of all products and menus

- Thorough knowledge of or ability to learn the POS system's functions and operations

Physical and Other Requirements

- Must be able to lift and carry 50 pounds

- Must be able to walk, bend, squat, reach overhead and side-to-side, and stand for an extended period of time

- As dictated by business and need, may be asked to work extended hours and varying work schedule