The schedule for this position is Monday to Friday 10:00 am -6:30 pm EST Monday-Friday. The base pay starts at $23.50/hour. There will be training initially on site and then the opportunity to work hybrid.
Customer Experience Team Members are excellent listeners, problem solvers and have an unquenchable thirst for learning and continuous improvement. Team members will be responsible for:Customer Relationship Management & Support- Engage with homeowners to provide expert guidance on AZEK & TimberTech products, helping them reimagine their outdoor living spaces.
- Build and maintain strong relationships with AZEK Sales Representatives, dealers, contractors, and architects.
- Respond promptly to customer inquiries, providing accurate information on product features and the best products for their geography, aesthetic tastes, and overall project.
- Connect homeowners with contractors, dealers, and architects who align with their project needs.
- Ensure timely registration of warranties upon project completion.
Sales & Market Intelligence- Develop a comprehensive understanding of AZEK & TimberTech product categories and demonstrate knowledge of the building materials industry.
- Effectively communicate and sell the value of AZEK products through differentiation and premium positioning.
- Call and engage new and existing customers to identify opportunities for collaboration and growth.
Technology & Data Management- Utilize Salesforce CRM to track leads, follow-ups, pipeline management, and lost opportunities.
- Maintain detailed and accurate customer records in Salesforce for future engagement and tracking.
- Analyze Salesforce data to identify trends, customer needs, and potential business opportunities.
Position Qualifications- Eager, ready to learn, and open to being coached
- Great organization, multitasking, and time management
- Highly motivated and results-oriented
- Analytical decision-making process that integrates data, personal experience, team input
- Strong negotiation skills with consultative professional business acumen
- Excellent written and verbal communication
Experience, Education and Computer skills:- High School Diploma or GED required
- 2 or 4 year degree in business or related field a befit but not required
- Previous building products experience preferred but not required
- 3+ years of Sales Experience and/or Customer Service Experience required
Position Expectations As a member of Customer Experience Team, you will work to instill the core-values into your day-to-day work activities and interactions with our Customers.
Starts and ends with the Customer: A remarkable customer experience is critical to the sustained growth of any business. For every action we take, we ask ourselves, "How will this affect our customers?" Our responsibility is to understand their expectations, then surpass them.
Lead Through Innovation: We are consistently bringing unique, high-tech products to market. Having a complete understanding of our product suite will allow us to address the needs our customers don't yet know they have.
Value Every Individual: Every individual comes gifted with unique experiences, capabilities and talents and can/will contribute in a unique way to the collective organizational success. We are committed to a safe and respectful work environment and to diversity and inclusion.
The Best Team Wins: Employees feel their work is valued when it contributes to something that produces results. We work best as team, providing feedback and solving problems together in pursuit of a shared goal, to provide the greatest white glove customer experience in the industry.
Better Today than Yesterday: We always ask, "how can we do this better." As a member of the team, we provide open and honest feedback to how we can do things better.
Always to the Right Thing: As a member of the Experience Team, employees will come out of the gate with the mind set that we make decisions according to what is right, not what is cheapest, fastest, or easiest. We always operate with integrity, transparency, and courage. This should guide our response to every interaction we have with our customers.
Contact Center Customer Service Associate will be based in our Keyser Avenue offices and will report to the Customer Experience Team Supervisor.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.