The Company Imerys is the world's leading supplier of mineral-based specialty solutions for the industry with €3.6 billion in revenue and 12,400 employees in 40 countries in 2024. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers' products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.
Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA.The Position Customer Service Intern
Job Summary Position Title Customer Service Intern EEO Code/DescriptionDepartment/Location Supply Chain-Niagara Falls, NY Fused Minerals Reports to (Job Title) Sales Manager Direct Reports (Job Title) None Job Scope Provides support to the Customer Service function Job Summary
• The position performs clerical functions to support the sales team including but not limited to Sales Order entry, Bills of Ladings and Packing Slips and Invoicing.
• This position works closely with production to ensure manufacturing meets customers required delivery needs. Key Tasks and Responsibilities
• Routine clerical functions
• Telephone assistance with customers and others.
• Breaks down Bills of Ladings from shipments and matches them with order acknowledgments
• Initiates resolution of customer complaints
• Generates invoices, performs price verification and mails invoices
• Schedules all out bound shipments and appointment schedules.
• Assists Customer Service Manager with weekly KPI reports. Skills and Attributes RequirementsEducation, background, level of experience: - Confidence, tact, patience, and diplomacy while dealing with problems.
- Ability to complete multiple tasks and demands.
- Average problem resolution and analytical skills.
- Ability to follow prescribed steps in a process with little supervision
- Average computer skills including Microsoft Office Suite
- Above average communication skills required to interact with customers.
- Physical requirements are those of a standard office
- Some travel may be required for the purpose of meeting with customers
Education/Experience Requirements - High School Diploma; college degree or technical school diploma preferred.
- One plus years customer service experience
Environment - Physical requirements are those of a standard office
- Some travel may be required for the purpose of meeting with customers
Position Type Part time
and
Intern (Fixed Term)
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To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.
IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.