Customer Service

Overview

JOB PURPOSE:

Provide excellent customer service communication via telephone and email. Accurately schedule and invoice cases.

Responsibilities

ESSENTIAL FUNCTIONS:

• Answer telephones in a professional manner, provide requested service or direct the call to appropriate personnel in a timely and efficient manner.

• Accurately enter cases into laboratory management software system closely following the doctors work order instructions.

• Schedule cases according to department production capacity and ensure production schedule meets customers requested return date.

• Accurately invoice cases upon completion verifying the customer is being charged the correct amount.

Qualifications

Educational Requirements:

• High School diploma or equivalent

• Associate degree or prior data entry or customer service work experience preferred

• Moderate to strong knowledge of dental/dental laboratory terminology

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Medium level computer skills including logging on to systems, ability to communicate by

email, compose word documents, enter database information, download forms, and preserve/backup important data.

• Strong verbal and written communication skills.

• Comfortable working in a team environment.

• Ability to work in a fast-paced environment while paying a strong attention to detail.

• Adheres to all company policies, procedures, OSHA protocols and FDA requirements.

• Works collaboratively in a team environment and takes direction from Managers.

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Job ID 7

Category Other