About Us: One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)
Culture: We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
About the position: As a Pedestrian Emergency Distress (P.E.D.S) you revolve around answering customers calls and dispatching help. Customers who need assistance will call into PEDS to get help. PEDS are responsible for maintaining the highest standard of customer service in every interaction. Most times PEDS is the only time a customer interacts with us. We always want to start and end on a good note. It's our responsibility to do so because many travelers have a hard time traveling and appreciate an easy stress-free parking experience.
Accountability- Answer calls from onsite customers who need immediate assistance
- Dispatch CSR to customers in need of assistance
- Answer general questions about parking or making a reservation
- Guide customers through making a reservation
- Assist customer in finding our parking lots
- Answer calls from employees
Profitability- Accountable for meeting or exceeding established performance.
Exceptional Service- An outgoing and enthusiastic personality with a willingness to do whatever it takes to earn a "Thank You."
- Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
Communication- Regularly update upper management on operational challenges.
- You will have to reach out to a Manager or Supervisor to get assistance
- Foster clear and open communication within the team.
Family- Promote teamwork, inclusion, and respect among all staff.
About YOU: You'll have the opportunity to use your organizational and communication skills to ensure your team consistently meets goals and provides excellent service to visitors.
Your Qualifications:- High school diploma or GED.
- 1 year of supervisory experience.
- Excellent communication and interpersonal abilities.
- Physical ability to lift heavy items (50 lbs).
What We Can Offer You for All Your Hard Work:- Vacation/Sick pay
- Holiday pay
- Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: describing the accommodation.