Customer Service

American Fence Company is hiring a Lead Generation Specialist / Customer Service Specialist / Sales. Excellent pay and benefits starting at $20.00 to $25.00/hour. P osition requires a high level of initiative, self-motivation, ability to work in a team environment and ability to research or navigate through prospect or existing accounts to identify proper decision makers or influencers to help sales grow existing business and develop new opportunities. Primary responsibility is to generate business meetings for our sales team and provide customer service to potential clients.

About Us:
American Fence Company , founded in 1948, is one of the largest installer of rental and permanent fence that is focused on future growth. We provide a high quality of fencing solutions by valuing our employees which has resulted in average tenure of 9 years of employment.

Overview of Duties:

• Contact businesses or private individuals by telephone, e-mail, social media, or other internet sources to solicit leads for fencing bid projects and sales.

• Communicate with potential bid partners to describe products or services to persuade potential bid partners to use the company's fence products or services.

• Maintain records of contacts, accounts, and leads.

• Obtain customer information such as name, address, and best time to contact into computer system and notify appropriate sales manager.

• Explain products or services and prices, and answer questions from customers.

• Record names, addresses, purchases, and reactions of prospects contacted.

• Adjust sales scripts to better target the needs and interests of specific individuals.

• Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.

• Provide research and/or intelligence regarding company profiling information, key executives or developments for sales team to incorporate in their strategic plans.

• Develop an understanding of our products and services to successfully deliver our value propositions to create or build client/prospect relationships for future reference and appointment setting.

• Answer telephone calls from potential customers who have been solicited through advertisements.

• Follow up on marketing campaigns, mailings or events to grow existing accounts or develop new opportunities.

• Collaborate with the Sales team to coordinate appointments, follow up on next steps and/or understand how to develop the account and amplify connections strategically.

• Conduct client or market surveys to obtain information about potential customers.

Education:
High School Graduate or General Education Degree (GED): Required

Experience:

• No experience required.
• Training will be provided.
• Customer service and sales helpful.

Computer Skills:

• Basic MS Outlook, Excel, and Word.
• Ability to effectively use browsers and search engines.
• Words Per Minute
• Multitasking

Must have a valid driver's license and clean driving record (no DUI/DWI). We conduct a thorough background check and drug screen.

Benefits:
We offer full Benefit packages to our employees including:

• Group Medical Insurance with prescription coverage
• Dental Insurance
• Basic and Voluntary Life Insurance
• Voluntary AD & D Insurance
• Short and Long Term Disability Insurance
• Company Paid Holidays
• Paid Time Off (PTO)
• 401k with company match
• Employee Discounts

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