Customer Service

Job Title: Customer Service Support

Duration: 2 year Contract

Location: Florham Park, NJ (07932)

Shift - Days: Monday - Friday, 8:00 AM - 4:30 PM EST

Work Schedule - Hybrid,

Training Phase: 4 days in-office, 1 day remote?

Post-Training: 3 days in-office, 2 days remote

Overtime: Rare, only as needed

Roles and Responsibilities

• Triaging/responding to cases in Kana, entering orders in SAP S4 Hana. The Kana system are cases that come in from the Contact Us page on our websites. The team member would either triage the case to the appropriate department or respond using a canned "hotkey".
• Kana System (60%):
  • Triage/respond to cases from "Contact Us" on
  • Route to appropriate department or use canned "hotkey" responses
• Order Entry (40%):
  • Enter orders into SAP S4 Hana system

Experience:

• 3-5 years of customer service experience
• Minimum of 2 years in pharmaceutical customer service

• Skills:
  • Pharma customer service
  • Effective time management
  • Analytical and problem-solving skills
  • Strong communication (voice quality, empathy, patience, tact)
  • Strong organizational and multitasking abilities
  • Proficiency in MS Outlook, Excel, Word
  • Ability to follow detailed instructions and use complex applications
• Technical:
  • SAP S4 Hana (preferred, but can be trained)