It's fun to work in a company where people truly BELIEVE in what they're doing.
We're committed to bringing passion and customer focus to the business.
POSITION SUMMARY This candidate will be responsible for the coordination and utilization of drivers and routes, to maximize productivity and ensure prompt, courteous, and efficient service to all customers.
PRINCIPAL RESPONSIBILITIES Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
Prepares, updates and disperse daily route schedules.
Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick-ups), route completions, and driver locations.
Ensures route completion via driver check-in process.
Provides excellent customer service and quality technical content via incoming telephone calls, and email.
Phones servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
Analyzes information to make appropriate decisions and solve problems.
Complete additional tasks and other projects/duties as assigned.
Benefits Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Job Description
Education Experience and Competencies - Experience in a customer-facing position.
- Two years of prior experience working as a dispatcher preferred
FCC Environmental Services, LLC operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best waste management professionals in the industry and develop this talent in an inspiring work environment.
FCC Environmental Services, LLC is proud to be an equal opportunity work place employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.