Customer Service
Duration:03 Months
Start:05/26/2025
JOB DESCRIPTION:
1st two weeks will be training and time is 8:30 AM - 5 PM. This is not a shift time.
Inbound Call Center Exp. Required - Min 1 year
The Customer Service Representative (CSR) handles incoming calls regarding scheduling of paratransit eligibility services.
DUTIES:
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. Reasonable accommodations may be made to
enable individuals with disabilities to perform essential functions.
• Answers customer calls and inputs all customer information using a computerized scheduling system; enters new customer information or changes into the system
• Receives customer complaints
• Answers questions, and provides information about services
• Resolves customer inquiries relating to transportation
• Communicates resolution to customers
• Clearly and accurately documents issues
• Maintains a clean and well-organized work area
• Represents Mobility Options in a professional manner to our service partners, and the community
• Other duties as required/assigned
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or
ability required.
• A high school diploma or equivalent, such as GED, required
• One or more years of Customer Service experience preferred
• Must be able to work shifts or flexible work schedules as needed
• Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes
• Ability to communicate via telephone with clear speech and a pleasant phone
About Accede:
Accede Solutions is a Nationally Certified Search firm providing services in multiple sectors. We are a Women and Minority-owned Business with a strong emphasis on Diversity, Equity, and Inclusion (DEI). We have managed and Implemented Talent Acquisition and Talent Management processes and had successful engagement with clients in the areas of Financial Services, Technology, healthcare and professional services. We provide a full range of talent acquisition and management services designed to maximize the efficiency of your information management operation.
From executive recruiting, to contract-to-hire placement, to contract employment, we offer solutions for your day-to-day workflow issues as well as workload spikes and special projects. We also specialize in retained executive search focused on recruiting distinctive leaders and C level roles. With a track record of successfully recruiting key human capital leaders, we have earned a reputation for insightful and nuanced cultural advisory work built on a platform of strong capability supported by a rigorous and artful approach in assessing cultural fit.
We were listed as Fast 100 Asian American firm in 2023 & 2024 by USPAACC and listed as 2115 fastest growing companies in US in INC5000
Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities
Accede is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.