Customer Service Representative (CSR) - Printing Industry Specialist
Are you an experienced problem solver in the printing industry with a passion for customer service? Join our team at IPCOMM, a leading printing company serving government and private clients, where attention to detail and industry expertise are paramount. We're seeking a dedicated Customer Service Representative (CSR) with a solid background in printing or related fields to bridge client needs with our production team.
Key Responsibilities:
- Serve as the primary point of contact for clients, managing requests, and ensuring timely and clear communication.
- Coordinate closely with our production team to meet job specifications, deadlines, and quality standards unique to the printing industry.
- Provide accurate quotes, manage orders, and ensure high levels of customer satisfaction throughout the project lifecycle.
- Proactively handle client issues, track orders, and deliver effective solutions.
- Maintain precise records of client interactions, job specifications, and billing details.
Qualifications:
- Must have: Experience in customer service specifically within the printing or related industry.
- Strong communication and organizational skills with the ability to juggle multiple projects and tight deadlines.
- In-depth familiarity with printing processes, terminology, and industry-specific challenges.
- Experience with government contracts and compliance is a plus.
Why Join Us?
- Be part of a team that values quality, client satisfaction, and industry expertise.
- Competitive salary and benefits package.
- Opportunities for growth in a dynamic, fast-paced environment.
Job Type: Full-time
Pay: $16.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Experience:
- Printing Industries: 3 years (Required)
Ability to Commute:
- Decatur, GA 30035 (Required)
Ability to Relocate:
- Decatur, GA 30035: Relocate before starting work (Required)
Work Location: In person