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Years of experience/education and/or certifications required:
- 2 years of experience in customer service
What are the top 3-5 skills requirements should this person have?
- Pharma Customer Service - Demonstrates the ability to work collaboratively, gives customer service a high priority.
- Effective Time Management
- Demonstrates the ability to objectively analyze information, situations, or customer issues.
- SAP S4 Hana (Preferred)
What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification?
SAP can be trained.
What type of environment is this person working in?
Office setting
Work Schedule (Define days, of hours)/ Is Overtime offered or required? If yes, how many hours, what impact to scheduled working hours?
Hybrid - Training is 4 days in office 1 day remote. (after training days will be flexible - 3 days in office and 2 days remote).
Hours - 8:00am - 4:30pm
3 to 5 years' experience required. Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality. Can work with complex computer applications and resource materials. Must have proven skills in the following PC software products MS Outlook, MS Excel, MS Word.
Experience Level = 3-5 Years
Date Posted: 11 June 2025
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