ESSENTIAL JOB TASKS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Generate sales orders for production.
• Enter the PO information into OMS. Print Plant and Office copy of production orders.
• Support the Customer Service Level II and III with proofing work orders, new specs, quotes requests, die samples and other related requirements.
• Review tasks at hand and share information for processing customer's requirements with project manager and customer service representative.
• Communicate closely with customers concerning ship dates, pricing information, assuring artwork is up to date and explaining the service abilities at Rohrer Corporation.
• Other duties as assigned
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• High School Diploma
• 2 years' minimum previous experience within customer service
• Previous experience in printing industry preferred
KNOWLEDGE, SKILLS AND ABILITIES- Excellent communication and teamwork skills
- Knowledge of administrative and clerical procedures and systems such as Microsoft Excel, managing files and records, designing forms and other office procedures.
- Knowledge of principles and processes for providing customer and personal services.
- Capable of being personal and strive to maintain strong relationships with customers.
- Usage of Microsoft Excel and other PC functions.
- Capable of being an active listener and quick thinker.
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Ability to be a team player while in the sense of being able to lead when needed.
- Prioritize tasks effectively; capable of picking up on a job at any given time to increase the opportunity to have a faster and timelier work flow.
- Strong willingness to help others.
- Capable of handling constructive criticism and be a corrective learner.
- Good listening and note taking skills.
- Fast learning aptitude and not afraid to ask questions when necessary.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.