Customer Service I

Title: Customer Service I

Location: 6020 NW 4th Place Suite A, Gainesville, FL, USA, 32607

Duration: 5+ months (Thru Dec. 19, 2025 with possibility of extension or conversion)

Schedule: 8:30 AM - 5 PM

Job Description:

100% Onsite

Nature of Role:

Will work in a Call Center environment receiving inbound calls from customers for supply orders or customer support

Maintains patient records and verifies accounts-

Must maintain department KPIs

Communicates prescription revision requests to clinic support teams

Receives and processes new referrals for out of warranty equipment

Facilitates equipment replacements

Schedules patients annual preventative maintenance

Coordinates Customer returns

Follows regulations, policies and procedures

Education-

Minimum Requirements: High School Diploma or GED

Preferred Qualifications:

2-3 years of call center experience

Associates Degree or equivalent work history

Spanish Speaking preferred but not required.

Excellent communication skills both verbal and written

Strong computer skills and ability to navigate multiple websites along with data processing

Strong MS Office working knowledge Ability to use good judgement, thinking and reasoning to solve problems.Position is offered by a no fee agency.