The individual selected for this role will be expected to work at Store , located at: 5212 E ML Avenue Kalamazoo, MI 49048.
As a Customer Service Expert, you will play a vital role in ensuring our customers receive the best service and product recommendations. You will engage with both retail and wholesale customers to identify their needs and provide tailored assistance. It is crucial for you to resolve any customer concerns promptly to guarantee satisfaction while maintaining high standards of visual presentation in the store.
Your responsibilities will include:
- Delivering exceptional customer service to enhance overall client satisfaction.
- Interacting with customers both in-person and over the phone, assessing their needs, and offering suitable products and solutions.
- Building trustworthy relationships with customers, ensuring a positive shopping experience.
- Accurately processing sales transactions in accordance with company policies.
- Aiming to meet and exceed monthly, quarterly, and yearly sales goals.
- Maintaining organized work order files and formulas.
- Selecting appropriate products from the store or warehouse as required.
- Tinting and mixing products to meet customer specifications.
- Stocking shelves and creating attractive displays.
- Cleaning equipment and maintaining store cleanliness.
- Loading/unloading delivery trucks and assisting with deliveries as necessary.
- Keeping assigned areas well-stocked and visually appealing.
- Staying informed about product offerings and options.
- Following inventory management procedures.
- Proposing ideas to boost sales performance.
Minimum Requirements: - At least eighteen (18) years of age.
- Legally authorized to work in the country without requiring sponsorship.
- Proficient in reading, writing, comprehending, and communicating in English and Spanish.
- A valid, unrestricted Driver's License.
- Ability to lift and carry materials weighing up to 50 lbs frequently and 70 lbs on occasion.
- Willingness to work scheduled hours, including evenings and weekends.
Preferred Qualifications: - High School diploma or GED.
- One (1) year of experience in retail, delivery, or customer service roles.
- Prior experience selling paint and related products.
- Experience with tinting and mixing equipment.