About the job Customer Service Engineer
Experience - Familiar with the principles and hardware/software configurations of diagnostic imaging equipment. Prior experience working on CT,MR and PET machines strongly preferred.
- Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
- Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;
Duties & Responsibilities - Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
- Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
- Embrace new technology while levering core strengths in customer service and service support
- Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
- Continually build competence in providing technical assistance and support to our customers
- Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
- Responsible for installation of diagnostic imaging equipment for designated products in geographic region
- Attend service training courses overseas and in the US as needed.
Requirements This position is for a remote field service engineer.
The selected candidate must live in or near the posting location for this position.
Required Citizenship / Work Permit / Visa Status US Citizen / Green Card holder
Must-Haves CUSTOMER SERVICE
MICROSOFT OFFICE;WINDOWS
Min. 3+ years as service engineer. Multi-vendor experience on CT, MR. & PET machines.
Possesses formal training