Customer Service/ Dispatcher

Location: Dallas, TX
Full-time In-Office/Remote Position

Join Our Team at Zoom Drain Dallas.

Are you a customer service professional looking for a career, not just a job? Do you enjoy helping people, solving problems, and making an impact? If so, Zoom Drain Dallas wants YOU to be part of our growing team.

As a Customer Service Representative (CSR) / Dispatcher, you'll be the first point of contact for our customers-answering inquiries, scheduling service calls, and ensuring a smooth experience from start to finish.

Why Join Zoom Drain? Competitive Pay + Bonus Opportunities (for booked appointments & sales)
Career Growth & Advancement (we promote from within.)
Team-Oriented Culture (supportive, positive, and rewarding)
Company Gatherings & Recognition Programs (we celebrate wins.)

What You'll Do: Manage inbound calls & messages - Answer customer inquiries, schedule appointments, and respond to leads from platforms like Thumbtack, Yelp, and Angi.
Coordinate dispatching - Assign jobs efficiently to technicians based on availability, location, and job urgency.
Ensure top-notch customer experience - Address concerns with professionalism, provide solutions, and follow up to confirm satisfaction.
Maintain accurate records - Log customer interactions and appointments in our CRM (experience with ServiceTitan is a plus but not required).
Encourage customer reviews - Follow up after completed jobs to build our reputation.

What We're Looking For: Customer-First Mindset - You love helping people and solving problems.
Strong Communication Skills - You're clear, professional, and friendly over the phone and in writing.
Problem-Solving Abilities - You can think on your feet and provide solutions quickly.
Organizational Skills - You can juggle multiple tasks without missing a beat.
Tech-Savviness - Experience with CRM systems (like ServiceTitan) and social media marketing is a plus.
Industry Experience - Prior experience in home services (plumbing, HVAC, electrical, etc.) is preferred.

Minimum Requirements: High school diploma or equivalent
1-2 years of experience in customer service, dispatching, or client support
Ability to handle customer concerns with professionalism and positivity

At Zoom Drain Dallas, we don't just hire employees-we invest in careers. If you're ready to grow with a company that values your skills and dedication, apply today.