Customer Service Dispatch

Customer Service Dispatch needs 3-5 years service industry experience managing service operations and/or service scheduling
Customer Service Dispatch requires:
Customer service
Dispatch
Scheduling
5 years service industry experience managing service operations and / or service scheduling
Microsoft Word, Microsoft Teams, Microsoft Excel, Microsoft Office.
Experience and/or basic project accounting or costing principals is desired.
Customer Service Dispatch duties:
Receives customer requests for unscheduled or scheduled service.
Determines customer needs and matches appropriate Technician or Team Lead to the need.
Communicates the action plan and services to be provided directly to the customer.
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Upon completion, reconciles all service requests daily.