Job Description
Customer Service Department Manager Pay from $80,000 to $90,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that s what makes Uline s customer service legendary. As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Better together. This position is on-site, and we are looking for people who share our passion.
Position Responsibilities- Train Team Leads to provide top-notch customer service and build a positive team environment.
- Manage the daily activities of various Customer Service departments.
- Partner with other Managers and with Team Leads to enhance team performance.
- Evaluate team procedures and identify areas for improvement.
- Review performance reports and suggest ways to increase efficiency.
- Resolve escalated customer issues promptly.
Minimum Requirements- Bachelor s degree.
- 3+ years of customer service management experience.
- Demonstrated ability to effectively coach and develop a high-performing team.
Benefits- Complete health insurance coverage and 401(k) with 6% employer match that starts day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
About Uline Uline, a family-owned company, is North America s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled