Duties and Responsibilities:
- Provide exceptional customer support by addressing inquiries and resolving issues promptly via phone and email.
- Maintain accurate data entry of customers purchase orders.
- Assist clients with product information, stock inquiries, shipping quotes
- Utilize strong communication skills to foster relationships with clients and enhance customer satisfaction ensuring a positive experience
- Collaborate with team members to streamline processes and improve service delivery.
- Coordinate communication with customers and associates.
- Maintain accurate and organized records of customer interactions and resolutions.
- Provide basic analysis and apply knowledge or standard procedure to solve customer problems.
- Execute other daily task and administration as it relates to processing samples, delivery status, and cargo claims.
- Perform other duties as needed.
Qualifications:
- Strong communication skills, both verbal and written
- Proficient in data entry and analysis skills
- Experience in customer support and client services
- Excellent phone etiquette and customer service abilities
- Familiarity with Microsoft Office and general computer skills
- Ability to handle electronic payments and perform outbound calling tasks
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Sterling, VA; In Person
Full-Time - 8AM to 5PM