LOOKING TO HIRE ASAP.
Description: Detail-oriented, dedicated customer service coordinator to support our operations & marketing team. In this role, you'll be the point of contact for customer service inquiries, provide a seamless customer experience, and assist with order management.
- Monitor reviews for store
- Manage shipping and customer confirmations
- Monitor shipping, communicate with accounts and internal parties of changes needed to orders and subscriptions
- Assist in customer communications, escalations, and response times
- Act as a liaison with our fulfillment centers and stores in tracking and monitoring shipments
- Manage the refund process on exception transactions across departments
- Assist with managing delayed or undeliverable customer shipments
- Assist with maintaining updated policies and procedures for the Sales Team
- Reporting/document recurring issues and escalate them to the appropriate teams
- Share customer feedback to contribute to product, service, and process improvements
- Helping the influencer / marketing team
Requirements:
- Experience with Gorgias and Shopify is a must
- Passionate about customer service and helping others
- Great communication skills
- Highly organized
- Strong attention to detail is a must