General Trading is looking for an experienced Customer Service Clerk to work in the Carlstadt, NJ facility
Job Description: The Customer Service Clerk is responsible for providing customers with information and resolving issues that the customers may have with product, delivery issues, or application issues. This position required a good knowledge of the customer service policies and procedure set by company and the daily inner-workings of the company as a whole in order to assist and resolve customer issue. Problem solving, patience, communication, follow-through, and prioritizing are all essential skills of the Customer Service Clerk position.
Functions:
- Handle inquiries and complaints from customers/drivers. Follow-up on information.
- Maintain and update Customer information file.
- Accurately set up new customers in system,
- Follow-up on all new customers' first order.
Requirements:
- High School Diploma required / Bachelors degree in business or related field a plus
- 2 years experience in Customer Service
- Excellent computer, research, written and oral skills
- Bilingual English/Spanish a plus
Benefits:
- Full Medical & Dental
- 401(k) with 6% Company Match
- Paid Sick, Personal & Vacation Days