Customer Service / Business Development Representative

Indianapolis, Indiana

Eastgate Chrysler Dodge Jeep Ram

Job Summary

currently searching for experienced Customer Service / Business Development Representative.

Responsibilities

Handle incoming phone calls
Handle leads and appointment setting
Conduct internal CSI calls and emails
Work directly with managers on deals that involve internet customers
Set appointments for prospective and current customers to meet with a member of the sales team
Manage high volume of customer inquiries through phone, email, text/chat per sales
Update client information in our CRM Report daily
Follow-up with existing customers
Follow-up with prospective customers
Follow-up with missed/canceled customers
Ensure Customer Satisfaction
Product knowledge/function is key with all the different vehicles daily
Maintaining daily contact target/appointment target
Must be able to contribute to positive team environment

Qualifications

Successful Customer Care Representatives must have excellent telephone skills
Self- Motivated and Energetic
You as the Representative must have the ability to instantly build rapport with the customer
A friendly/professional demeanor with excellent written and oral communication skills
You must enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
Strong organizational skills with the ability to multitask and meet daily goals
Follow up with customers effectively
Cold calling/Call center skills

Competitive pay based on experience. Medical, dental and vision insurance. 401(k) investment plan. Paid vacation and holidays. Apply today.

Date Posted: 19 May 2025