Customer Service Associates

RemX is seeking Customer Service Reps for On-Site opportunities in Knoxville, TN 37923. This is a call center/customer service environment. You'll need to be efficient, productive, and thorough dealing with our members over the phone.

Position Title: Customer Service Associates

Location: Onsite - Knoxville, TN

Pay: 17.45

Hours: M-F 8am-5pm

Job type: Full Time/Contract

Key Responsibilities:

• Interface with a CRM-based software UI to update payment status

• Escalate issues to team leads as soon as they are realized

• Make payments via web portal

• Make payments via automated payment processing phone system

• Make payments via conversation with Customer Service Reps at Carriers

• Keep track of workload and progress each day

Skills & Abilities:

• Pleasant, calm demeanor on the phones

• Ability to speak confidently

• Excellent command of the spoken English language

Education & Experience:

• High School Diploma or a minimum of three (3) years in a similar role