$1,000 Sign-on Bonus. Location: Hyde Park, Massachusetts
Position Overview:
As a Customer Service Associate, you will engage in Market Support and Front Counter activities. A personal vehicle is required for travel to and from work.
We proudly offer a fantastic benefits package including:
- Competitive compensation plan
- Free internet/video/phone services if you reside in an Astound serviceable area
- 401k with employer match and immediate vesting
- Paid parental leave and comprehensive insurance benefits (Medical/Dental/Vision/Life/Disability)
- Paid training and tuition reimbursement program
- Employee discount program
- Generous paid time off plans
- An opportunity to make a real impact in an established yet growing organization.
Your primary responsibilities will include:
Customer Service Duties: - Process customer payments, enter information into ICOMS, and issue receipts
- Manage cash drawer and complete deposits
- Ensure daily balancing of cash receipts
- Handle equipment returns and swaps from customers
- Provide coverage at alternate payment centers as required
- Investigate and resolve customer billing issues
- Reschedule customer work orders
- Arrange SROs/trouble calls for customers
- Assist with customer upgrades/downgrades
- Educate customers about products and services
- Upsell relevant products and services
Market Support Responsibilities: - Answer incoming calls from sales agents and customers
- Review daily reports to identify and resolve potential issues
- Handle customer escalations effectively
- Support the Retention/Customer Care teams
- Process approved credits and adjustments
- Manage assigned BOLT cases
- Engage in both inbound and outbound customer calls
- Participate in high-priority projects as assigned by management
Our ideal candidate will possess:
- Strong customer service skills
- A team-oriented mindset
- Ability to stay informed about current offerings/promotions
- Calm and courteous demeanor when dealing with customers
- Solid understanding of Astound products and services
- Strong computer proficiency, particularly with Gmail and Microsoft Office applications; familiarity with ICOMS is a plus
- Ability to adapt to changing priorities
- Effectiveness in a fast-paced environment
- Multi-tasking capability
- Attention to detail
- Excellent verbal communication skills
- Strong troubleshooting and problem-solving abilities
- Commitment to punctuality and work responsibilities
- Flexibility in work schedule
Required Education:
- High School Diploma or equivalent
Is this the career opportunity you've been searching for? If so, we want to hear from you-apply now. The base salary range in Massachusetts for this position is $16.00 - $23.00 per hour, plus potential bonuses and benefits. Actual pay may vary based on skills, experience, and other factors.
Our Mission Statement: - Take care of our customers
- Take care of each other
- Do what we say we are going to do
- Have fun
Diverse Workforce / EEO: Astound is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace where all employees feel valued. We provide equal opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, or any other characteristic protected by law.
FCO (For San Francisco Candidates Only): We will consider qualified applicants with arrest and conviction records.
CCPA Employee Privacy Policy (For California Candidates Only): Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer must notify all applicants of their rights under federal employment laws.