Customer Service Associate Representative

Customer Service Associate Representative-Underwriting Phone Verification Representative
Remote- put city and state on resume

Bilingual in Spanish candidates are preferred

• Candidates must have a quiet and private space designated for focused work

• Must have high speed internet

• Excellent written, verbal and interpersonal communication skills

• Competent computer skills, proficiency in Microsoft Office Suite and Outlook

• Exceptional organizational and time- management focus, with attention to detail

• Ability to work under own initiative

• Prior Insurance experience preferred

• Conduct & complete medical questionnaires with applicants

• Metrics are based on call audits, maintaining regular attendance and average calls completed

• Hours given will vary between 7am- 7pm CST & based on business need

• 1+ years' experience in call center environment preferred

• Experience communicating with medical terminology a plus

Education

• High school diploma or equivalent required

Systems Used

• OnBase

• LifePro

• Verint

• Finesse

• Salesforce/KnowledgeXchange