Customer Service Associate/Mail Clerk

Job Description

Essential Job Responsibilities:

• Perform any and all duties as assigned by management to include; print and mail services, intelligent locker services, and other office services.

• Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner.

• Handle time-sensitive material like confidential, urgent packages

• Shipping & Receiving

• Sort and deliver mail, packages

• Valid Driver's license

• Courtier services

• Pack & move boxes as needed within the site as requested

• Stock paper in copy areas

• Change Toners in copiers as requested

• Ensures adherence to company policies and guidelines, safety & security procedures.

• Create a positive atmosphere of professionalism and support.

• Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written.

• Position may require individuals to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients.

• Understands basic information on core service/solutions offerings and effectively with Manager - Client Services.

• Other duties upon request

• Maintain a high level of safety awareness and promptly report potential hazards to supervisors.

• Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.

• Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.

• Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.

• Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.

Qualifications:

• High school diploma or equivalent.

• Valid Driver's license.

• Proficiency in reading, writing, and speaking English.

• Ability to work at a computer for extended periods.

• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.

• Close vision and ability to focus are necessary for performing tasks accurately.

• Experience with data entry is desirable.

• Ability to engage in repetitive motion activities like twisting, bending, and climbing.