Customer Service Associate

Description

We're looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner.

• Provide accurate information regarding our services to assist customers effectively.

• Manage customer accounts, ensuring all information is up-to-date and accurate.

• Analyze customer feedback to identify trends and areas for improvement.

• Promote our services on social media.

• Utilize Customer Relationship Management (CRM) software to track interactions and manage customer data.

• Resolve customer complaints efficiently while maintaining a positive attitude.

• Participate in training sessions to enhance and improve service delivery.

Qualifications

• Sales background preferred.

• Strong project management skills with the ability to prioritize tasks effectively.

• Excellent verbal and written communication skills are essential.

• Ability to analyze data and provide actionable insights based on customer interactions.

• Proficiency in using CRM tools is highly desirable.

• Strong knowledge of customer interface and interaction

• Excellent active listening, interpersonal, and communication skills

• High school graduate, G.E.D. recipient, or equivalent