Customer Service Associate

Ready to Level Up Your Insurance Career? Join Dees Insurance Group. Are you a customer-focused pro looking for a career that's more exciting, fulfilling, and fun than the usual 9-to-5? If you're tired of the same routine and want to be part of a team that values YOU, keep reading. We're on the hunt for a dynamic, people-loving Account Manager who thrives in a fast-paced, positive environment. At Dees Insurance Group, we don't just talk about our core values-we live them every day: Act with Integrity - Do the right thing, always.
• People first - Clients and teammates matter most.
• Continuous growth - Learning never stops.
• Wow-Making Excellence - Customer experience is top priority.
• Contagious fun - Because work should be enjoyable. What We're Looking For:
• A motivated customer-service superstar
• Strong communication, listening & problem-solving skills
• A background in customer service or client relations
• A passion for helping people and making a difference Why You'll Love It Here:
• Career growth - We invest in your future
• A supportive, high-energy team - No corporate stiffness here.
• A chance to make a real impact - Clients will remember you
• A workplace where you actually enjoy coming in every day If you're ready for something better , we want to hear from you. Apply now and let's build something amazing together. Responsibilities:
• Communicate frequent customer suggestions to the team to troubleshoot
• Create records of customer interactions and follow up to ensure all questions have been answered
• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
• Maintain customer accounts and update with new account information as needed
• Reply to incoming calls from customers including products and service questions, general information, and complaints
• Answer incoming calls on product and service questions and general client inquiries
• Manage underwriting requests from companies and assist clients in handling those requests
• Identify common customer issues and bring them to the attention of the team to increase client satisfaction and service flow
• Communicate and work with DIG Agents to ensure clients' policies are in good standing Qualifications:
• Previous work in a customer-facing position
• High school diploma, G.E.D. or equivalent
• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• In-person position
• License is not required (paid-for licensing offered)
• Strong knowledge of handling customer service interactions
• Must possess exemplary interpersonal, communication, and timely follow-through skills
• Professional in both appearance and attitude
• Align with our Core Values Compensation: $40,000+ yearly

• Answer incoming calls on product and service questions and general client inquiries
• Manage underwriting requests from companies and assist clients in handling those requests
• Identify common customer issues and bring them to the attention of the team to increase client satisfaction and service flow
• Communicate and work with DIG Agents to ensure clients' policies are in good standing

Compensation:
$40,000 per year